1. Digital delivery
UserMindow currently sells professional services and digital deliverables. We do not ordinarily ship physical goods. No shipping charge applies unless a separate written quotation specifically includes printing, merchandise, or another physical item.
2. Delivery method
Depending on the service, delivery may be made by email, secure download link, shared cloud folder, website or server deployment, account access, online meeting, or another method agreed in writing. Delivery is made to the email address or account supplied with the order.
3. Delivery timeline
The estimated timeline is displayed with the service or stated in the quotation, proposal, invoice, or order confirmation. Work generally begins after payment and receipt of all required content, access, and instructions. A timeline is an estimate unless we expressly confirm a fixed deadline in writing.
4. Customer dependencies and delays
You must provide correct delivery details and timely content, credentials, approvals, and feedback. A delay in those items may extend delivery by at least the same period. We will notify you if we identify a material delay on our side and provide a revised estimate.
5. Confirmation and support
An email, shared link, deployment notice, or access handover may serve as delivery confirmation. If you cannot access a delivery, email admin@usermindow.com within 7 calendar days and include your order or payment reference.
6. Physical items, if separately agreed
If a future written order includes physical delivery, that order will state the delivery address, carrier or method, shipping charge, dispatch estimate, tracking availability, serviceable area, and applicable return rules before payment. We will not collect a shipping charge without disclosing it first.